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Troubleshooting
Gigaset S790/S795 / USA-CAN EN / A31008-M2121-R301-1-3S19 / appendix.fm / 28.07.2009
Version 4, 16.09.2005
Troubleshooting
If you have any questions about the use of
your telephone, you can contact us at any
time at www.gigaset.com/customercare
.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is empty.
¥ Charge the battery or replace it
(
¢ page 12).
Not all menu items are displayed.
The menu display is restricted (standard
mode).
¥ Activate extended menu display (expert
mode) (
¢ page 26).
No Base flashes on the display.
1. The handset is outside the range of the
base.
¥ Move the handset closer to the base.
2. The base's range is reduced because Eco
Mode is activated.
¥ Deactivate Eco Mode (¢ page 43) or
reduce the distance between the hand-
set and the base.
3. The base is not switched on.
¥ Check the base power adapter
(
¢ page 10).
Please registerhandset flashes on the display.
Handset has not been registered with the base
or has been deregistered.
¥ Register the handset (¢page 46).
Handset does not ring.
1. The ringtone is deactivated.
¥ Activate the ringtone (¢ page 54).
2. The phone only rings if the phone number
has been transferred.
¥ Switch on the ringtone for unknown
calls (
¢ page 54).
You cannot hear a ringtone/dialing tone
from the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥ Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
(
¢ page 10).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000
(
¢ page 57).
Forgotten the system PIN.
¥ Reset the system PIN to 0000
(
¢ page 57).
The other party cannot hear you.
You have pressed the mute button h. The
handset is "muted".
¥ Reactivate the microphone (¢ page 30).
The number of the caller is not displayed
despite CID.
Calling Line Identification is not enabled (CID).
¥ The caller should ask the network provider
to enable Calling Line Identification (CID).
You hear an error tone when keying an
input
(a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages on the net-
work mailbox.
Your PABX is set for pulse dialing.
¥ Set your PABX to tone dialing.
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