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Troubleshooting
Problem and possible solutions
Sound is weak.
■ Increase the volume.
■ Replace the empty battery.
■ Clean or exchange the tube and the ear piece.
Hearing instrument emits whistling sounds.
■ Reinsert the ear piece until it ts securely.
■ Decrease the volume.
■ Clean or exchange the ear piece.
Sound is distorted.
■ Decrease the volume.
■ Replace the empty battery.
■ Clean or exchange the tube and the ear piece.
Hearing instrument emits signal tones.
■ Replacethe empty battery.
Hearing instrument does not work.
■ Turn the hearing instrument on.
■ Gently close battery compartment completely.
■ Replace the empty battery.
■ Make sure the battery is inserted correctly.
■ Power-on delay is active. Wait several seconds and
check again.
Consult your Hearing Care Professional if you encounter
further problems.
Safety information
For more safety information, refer to the safety manual
supplied with the device.
Wireless functionality
Your hearing instruments may be equipped with wireless
functionality. This provides synchronization between your
two hearing instruments:
■ If you change the program or volume on one
instrument, the other one is automatically changed,
too.
■ Both hearing instruments automatically adapt to the
listening situation simultaneously.
Wireless functionality enables the use of a remote control.
Refer to section "Settings" to see if your hearing
instruments are equipped with wireless functionality.
Accessories
The type of available accessories depends on the
instrument type. Examples are: a remote control, an
audio streaming device, or a smartphone app for remote
control.
Consult your Hearing Care Professional for further
information.
Further information
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