Troubleshooting en
29
15 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The appliance is not
cooling, the displays
and lighting are lit.
Showroom mode is switched on.
1. Press and hold + for 5seconds until an audible
signal sounds.
2. After a short time, check whether your appliance is
cooling.
The LED lighting does
not work.
Different causes are possible.
▶ Call customer service.
The customer service number can be found in the
enclosed customer service directory.
Side panels of the ap-
pliance are warm.
Not a fault. The side panels contain pipes which heat
up during the cooling process. Units touching the ap-
pliance will not be damaged by the heat.
No action required.
HomeConnect is not
working correctly.
Different causes are possible.
▶ Go to www.home-connect.com.
The cameras do not
take any photos.
The cameras are not activated in Home Connect.
▶ Activate the cameras.
Cameras take blurred
photos.
The appliance door was closed too quickly.
▶ Close the appliance door slowly.
Camera lenses are misted up. The appliance door
was left open for too long.
1.
Clean the cameras. →Page25
2. Do not leave the appliance door open for too long.
The anti-mist film is damaged.
▶ Call customer service.
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