Siemens M65 - Questions & Answers

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Siemens AG 2003, M:\Mobil\R65\M65_X-cite\am\fug\_von_itl\M65_FAQ.fm
Questions & Answers118
VAR Language: American; VAR issue date: 16-Februar-2004
left page (118) of M65 X-Cite FUG us, A31008-H7150-A40-1-4A19 (14.04.2004, 17:26)
Questions & Answers
If you have any questions on the use of your phone, you can contact us at
www.siemens-mobile.com/customercare around the clock. As further help we have
listed below some frequently asked questions and answers.
Problem Possible causes Possible solution
Phone cannot be
switched on.
On/Off key not pressed long
enough.
Press On/Off key for at least 2 seconds.
Flat battery. Charge battery. Check charging indicator in the dis-
play.
Battery contacts dirty. Clean contacts.
See also below under “Charging
error”.
Standby time is too
short.
Frequent use of organiser and
games.
Restrict use if possible.
Fast search activated. Deactivate speed search(p. 96).
Display illumination on. Switch off display illumination (p. 81).
Unintentional keystrokes (illumi-
nation!).
Activate key lock (p. 93).
Charging error
(charge icon not dis-
played).
Battery totally discharged. 1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Temperature out of range:
+5 °C to +40 °C.
Make sure the ambient temperature is right, wait for
a while, then recharge.
Contact problem Check power supply and connection to the phone.
Check battery contacts and telephone connection
socket, clean them if necessary, then insert battery
again.
No mains voltage. Use different mains power socket, check mains
voltage.
Wrong charger. Only use original Siemens accessories.
Battery faulty. Replace battery.
SIM error. SIM card not inserted correctly. Check that the SIM card is inserted correctly
(p. 13).
Dirty SIM card contacts. Clean SIM card with a dry cloth.
SIM card with wrong voltage. Use 3V SIM cards only.
SIM card damaged (e.g. bro-
ken).
Carry out a visual check. Change SIM card at serv-
ice provider.