Problem Cause Solution
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Refill beans! although the
bean container (1) is full, or
the grinding unit does not
grind the beans.
Beans are not falling into the
grinding unit
(beans too oily).
Gently tap the bean container
(1).
Change the type of coffee if
necessary.
When the bean container (1) is
empty, wipe it with a dry cloth.
No hot water dispensed. The milk frother (6) is soiled. Clean the milk frother (6),
see “Maintenance and
daily cleaning”.
Too little or no milk froth. The milk frother (6) is soiled. Clean the milk frother (6),
see “Maintenance and
daily cleaning”.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
Milk unsuitable for frothing. Use low-fat milk (1.5 % fat).
The milk frother (6) is not
correctly assembled.
Wet the milk frother parts and
press together rmly.
Coffee dispensing slows
to a trickle or stops
completely.
Coffee is ground too nely.
Pre-ground coffee is too ne.
Adjust the grinding unit to a
coarser setting. Use coarser
pre-ground coffee.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
Coffee has no “crema”. Unsuitable type of coffee. Use a type of coffee with a
higher proportion of robusta
beans.
The beans are no longer
fresh.
Use fresh beans.
The grinding setting is not
suitable for the beans.
Adjust grinding setting to ne.
Coffee is too “acidic”. The grinding setting is too
coarse or the pre-ground
coffee is too coarse.
Adjust the grinding unit to a
ner setting or use ner pre-
ground coffee.
Unsuitable type of coffee Use a darker roast.
Coffee is too “bitter”. The grinding setting is too
ne or the pre-ground coffee
is too ne.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee.
Unsuitable type of coffee. Change type of coffee used.
If you are unable to solve the problem, always call the hotline!
You will nd the telephone numbers at the back of these instructions.
Simple troubleshooting
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