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Hints and Tips
Problem Possible causes What to do
The induction
hob cannot be
turned on.
No power. Make sure the induction
hob is connected to the
power supply and that it
is switched on.
Check whether there is a
power outage in your
home or area. If you’ve
checked everything and
the problem persists, call
a qualified technician.
The touch
controls are
unresponsive.
The controls are locked. Unlock the controls. See
section‘Using your
induction cooktop’ for
instructions.
The touch
controls are
difficult to
operate.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching
the controls.
Make sure the touch
control area is dry and
use the ball of your finger
when touching the
controls.
The glass is
being scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products being
used.
Use cookware with flat
and smooth bases. See
‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans
make crackling
or clicking
noises.
This may be caused by the
construction of your
cookware (layers of
different metals vibrating
differently).
This is normal for
cookware and does not
indicate a fault.
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