Silk'n Pro - 6. Troubleshooting; Device Not Starting; No Light Pulse Emitted; 7. Customer Service

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6.2. “A light pulse is not emitted when I press the Pulse switch”.
Make sure that you have good contact with the skin and that the ApplicAtor tip is evenly and firmly pressed to the skin. For your safety, the pUlse bUtton
will activate a pulse only if the ApplicAtor tip is firmly pressed against the skin.
Check the cArtridge 100% UsAge indicAtor If it is on, disconnect Silk’n™ and replace the disposAble lAmp cArtridge.
Make sure that the reAdy indicAtor is on.
If within 10 seconds the reAdy indicAtor remains off turn Silk’n™ off and back on by pressing the power on/off switch twice.
If the problem persists, contact your local Silk’n™ Customer Service Center.
Check the system wArning indicAtor light.
If the light is on turn Silk’n™ off and back on by pressing the power on/off switch twice.
If the problem persists, contact your local Silk’n™ Customer Service Center.
If these problems persist, contact your local Silk’n™ Customer Service Center.
a.
b.
a.
b.
6.1. “My Silk’n™ does not start.”
Make sure the power cord is properly connected to the Silk’n™ device.
Make sure the power cord is plugged into an electrical outlet on the wall.
6. Troubleshooting
Do not attempt to open or repair your Silk’n™ device. Only authorized Silk’n™ repair centers are permitted
to perform repairs.
Opening Silk’n™ may expose you to dangerous electrical components and to pulsed light energy, either of which may cause serious bodily damage and/
or permanent eye injury.
Trying to open Silk’n™ may also damage the device and will void your warranty.
Please contact Silk’n™ Customer Service if you have a broken or damaged device in need or repair.
7. Customer Service
For USA and Canada customers:
For more information about Silk’n™ products please enter www.silkn.com or www.silkn.ca
If your device is broken, damaged, in need of repair, or for any other user assistance, please contact Silk’n™ Customer Service:
1-877-DO-SILKN / 1-877-367-4556, contact@silkn.com
For customers in other countries:
For more information about Silk’n™ products please enter your local Silk’n™ website, www.silkn.eu or www.silkn.com.
If your device is broken, damaged, in need of repair, or for any other user assistance, please contact your local Silk’n™ Customer Service or write to:
info@silkn.com.