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completed. We will charge to all applicable VAT and custom duties, and SimpliSafe has the right to collect any tax it believes it is obliged
to collect.
10. SimpliSafe Gift Cards
SimpliSafe gift cards (“Gift Cards”) are for transactions on the SimpliSafe website only. VAT will not be charged when the Gift Card is
purchased. VAT is charged when the Gift Card is redeemed. The VAT rate on the transaction is based on the delivery address of the
redeemer. Gift Cards may not be used to purchase other Gift Cards.
11. Delivery
Delivery will be by common carrier F.O.B SimpliSafe’s shipping point. This means that you (and not SimpliSafe) have the risk loss or
damage to the Products during shipment.
You will be responsible for the costs of delivery as set out on the SimpliSafe website.
We will ship Products without undue delay, subject to any time limits posted on our website at the time of the order.
If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know
and we will take steps to minimise the eect of the delay. Provided we do this we will not be liable for delays caused by the event, but
if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but
not received.
You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may treat the contract
as at an end straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for
delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
If you do choose to treat the contract as at an end for late delivery, you can cancel your order for any of the Products or reject Products
that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting
them up would significantly reduce their value. After that, we will refund any sums you have paid to us for the cancelled Products and
their delivery. If the Products have been delivered to you, you must either return them in person to where you bought them, post them
back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.
Please call customer services on 0800 920 2420 or email us at customer-support@simplisafe.co.uk for a return label or to arrange
collection.
We may need certain information from you so that we can supply the Products to you, for example, your address. If you do not give us
this information as part of the ordering process or within a reasonable time of us asking for it, or if you give us incomplete or incorrect
information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work
that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused
by you not giving us the information we need within a reasonable time of us asking for it.
You are responsible for Products once they are in your possession or the possession of a person identified by you to accept the
Products.
12. Our Products
The images of the Products on our website are for illustrative purposes only. Although we have made every eort to display the colours
accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may
vary slightly from those images. The packaging of the Product may vary from that shown in images on our website.
We may change the Products to reflect changes in relevant laws and regulatory requirements, to implement minor technical
adjustments and improvements, for example to address a security threat.
We may have to suspend the supply of a Product to:
(a) deal with technical problems or make minor technical changes;
(b) update the Product to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the Product as notified by us to you.
We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency.
If we have to suspend the Product for longer than 30 days we will adjust the price so that you do not pay for Products while they are
suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case
for a period of more than 30 days and we will refund any sums you have paid in advance for the Product in respect of the period after
you end the contract.
The Products are described on our website at https://simplisafe.co.uk/wireless-home-security-preview. This sets out important
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