20
CHAPTER
4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following table. If the
problem persists, please contact your local dealer or our service center.Sinocan Technical
Supportnumbersarelistedonpage28.
Solutions to Common Problems
Problem Suggestion(s)
The monitor does not respond • Check that the monitor’s Power Switch is on.
• Turn off the power and check the monitor’s power cord
and signal cable for proper connection.
Characters on the screen are dim • Refer to the Controls and Adjustments section to adjust
the brightness.
The screen is blank • During operation, the monitor screen may automatically
turn off as a result of the Power Saving feature. Press any
key to see if the screen reappears.
• Refer to the Controls and Adjustments section to adjust
the brightness.
“Out of Range” monitor • Check to see of the resolution or vertical frequency of
your computer is higher than that of the LCD monitor.
• Reconfigure the resolution of your computer to make it
less than or equal to 1024x768. 1024x768 is optimal. See
Appendix A for more information on resolution.
Touch doesn’t work • Make sure cable is securely attached at both ends.
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