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charger from the box
• Make sure your battery is inserted properly and
clean the battery contact if it’s dirty. It must be
inserted before plugging in the charger
• Make sure that your battery is not completely
discharged; if the battery power is empty for a long
time, it may take around 20 minutes to display the
battery charger indicator on the screen
• Make sure charging is carried out under normal
conditions (0°C to +40°C)
• When abroad, check that the voltage input is
compatible
My phone cannot connect to a network or “No
service” is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is
valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is
overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the
same as the one printed on your warranty card
or box
• Make sure that the internet access service of
your SIM card is available
• Check your phone’s Internet connecting settings
• Make sure you are in a place with network
coverage
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