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7 Troubleshooting
Before contacting the service centre, you are
advised to follow the instructions below:
• You are advised to fully charge the battery for
optimal operation.
• Avoid storing large amounts of data in your
phone as this may affect its performance.
Carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall
your battery, then turn your phone on
• Check the battery power level, charge for at least
20 minutes
• If it still does not work, please use User Data
Format to reset the phone
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
Power key
• Remove the battery and re-insert it, then restart
the phone
My phone turns off by itself
• Check that your keypad is locked when you are
not using your phone, and make sure Power key
is not accidentally activated while the keypad is
unlocked.
• Check the battery charge level
My phone cannot charge properly
• Make sure you are using the battery and the
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