SMA SUNNY BOY 5000 - Contact

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If you have technical problems concerning our products, contact the SMAServiceLine. We need
the following information in order to provide you with the necessary assistance:
• Inverter device type
• Inverter serial number
• Inverter firmware version
• Type of the BatteryPack
• Serial number of the BatteryPack
• Manufacturing code of the Battery Pack
• Firmware version of the BatteryPack
• Hardware version of the BatteryPack
• Manufacturing week of the Battery Pack
• Special country-specific settings of the inverter (if applicable)
• Type and number of PV modules connected
• Mounting location and mounting altitude of the inverter
• Three-digit or four-digit event number and display message of the inverter
• Optional equipment, e.g. communication products
• Use of the multifunction relay (if present)
Australia SMA Australia Pty Ltd.
Sydney
Toll free for Australia: 1800SMAAUS
(1800762287)
International: +61294914200
Belgien/Bel-
gique/België
SMA Benelux BVBA/SPRL
Mecheln
+3215286 730
Brasil Vide España (Espanha)
Česko SMA Central & Eastern Europes.r.o.
Praha
+420235010417
Chile Ver España
Danmark Se Deutschland (Tyskland)
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SMA Solar Technology AG
Service Manual 39SB36-50SE-SG-en-10