SMART Board MX Series User Manual

Contents
smarttech.com/kb/171554 v
Chapter 5 Troubleshooting 40
The display isn’t turning on 40
The screen is blank or there’s a problem with the image on the screen 41
There’s no sound or there’s a problem with the sound 43
Touch isn’t working as expected 44
The pens and erasers aren’t working as expected 45
iQ apps aren’t working as expected 45
SMART software on connected computers isn’t working as expected 46
The SMART OPS PC module isn’t working as expected 46
The Intel Compute Card isn’t working as expected 46
Contacting your reseller for additional support 46
Certification and compliance 48

SMART Board MX Series Specifications

General

Screen Sizes	65", 75", 86"
Touch Points	20
Aspect Ratio	16:9
Response Time	8 ms
Viewing Angle	178°
Integrated Speakers	Yes
Internal Storage	16 GB
VESA Mount Compatibility	Yes
Warranty	3 years
Display Type	LCD
Brightness	350 cd/m²
Inputs	HDMI, USB, VGA
Operating System Compatibility	Windows, macOS, Chrome OS
Operating System	Android
Processor	Quad-Core
Dimensions	Varies by size
Touch Technology	Infrared
Weight	Varies by size: 65" - 45.6 kg, 75" - 62 kg, 86" - 78 kg