smarttech.com/kb/171554 40
Chapter 5 Troubleshooting
The display isn’t turning on 40
The screen is blank or there’s a problem with the image on the screen 41
There’s no sound or there’s a problem with the sound 43
Touch isn’t working as expected 44
The pens and erasers aren’t working as expected 45
iQ apps aren’t working as expected 45
SMART software on connected computers isn’t working as expected 46
The SMART OPS PC module isn’t working as expected 46
The Intel Compute Card isn’t working as expected 46
Contacting your reseller for additional support 46
This section explains how to resolve a variety of common issues with the display. If your specific
symptoms aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART
knowledge base for additional troubleshooting information
community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series
The display isn’t turning on
Symptom Troubleshooting steps
The power light isn’t lit.
l
Make sure the power cable is securely fastened to the power outlet and the display.
Note
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
l
Make sure the switch beside the AC power inlet is in the ON (I) position.
l
Make sure the power outlet is working by testing it with a different device.
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Make sure the power cable is working by testing it with a different device.
The power light is lit, but the screen is
blank.
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Press the Power button on the front of the display or on the remote control.
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Restart the display.
l
Determine if the problem is with the video.
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