SMART Board MX User Manual

Chapter 5 Troubleshooting
smarttech.com/kb/171554 46
SMART software on connected computers isn’t
working as expected
Symptom Troubleshooting steps
SMARTNotebook software isn’t
working as expected.
See Troubleshooting SMARTNotebook.
Lumio by SMART isn’t working as
expected.
See Troubleshooting common issues in Lumio by SMART.
SMARTTeamWorks software isn’t
working as expected.
See Troubleshooting SMART TeamWorks 4 Room.
SMART Meeting Pro software isn’t
working as expected.
See Basic troubleshooting for SMART Meeting Pro.
SMARTInk isn’t working as expected. See Troubleshooting SMART Ink.
SMART Product Drivers isn’t working
as expected.
See Troubleshooting SMARTProduct Drivers.
The SMART OPS PC module isn’t working as
expected
Symptom Troubleshooting steps
The SMART OPS PC module isn’t
working as expected.
See the SMART OPS PC modules user guide (smarttech.com/kb/171747).
The Intel Compute Card isn’t working as expected
Symptom Troubleshooting steps
The Intel Compute Card isn’t
working as expected.
See Troubleshooting the iQ appliance (AM50) and Intel Compute Card.
Contacting your reseller for additional support
If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge
base, contact your authorized SMART reseller (smarttech.com/where) for support.
Your reseller might ask you for the display’s serial number.

SMART Board MX Specifications

General

Display Type	LCD
Screen Sizes	65", 75", 86"
Brightness	350 cd/m²
Contrast Ratio	4000:1
Response Time	8 ms
Aspect Ratio	16:9
Touch Points	20
Connectivity	HDMI, VGA, USB, Ethernet
Audio	Integrated stereo speakers
Viewing Angle	178°
Operating System Compatibility	Windows, macOS, Chrome OS
Touch Technology	Infrared