EN - 19
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Problem Possible causes Solution
The milk comes out
splashing from the milk
dispensing tube or is
poorly foamed.
Components partially
clogged or dirty.
Perform an automatic or
manual cleaning of the circuit
components and milk system.
Paragraph “Cleaning and
maintenance”.
Milk is not at the advised
temperature.
Use whole or semi-skimmed
milk at fridge temperature
(approximately 5°C). If the
result is not the desired one
yet, try to change the brand
of milk.
The tube is not immersed
correctly.
Immerse the tube in the milk.
Ensure that the tube (24) and
its connector are immersed
well inside the milk kettle
Components not mounted
correctly
Check correct assembly
of the components, check
paragraph “Components
assembly”.
Contact the assistance
service if the problem
persists.
The machine does not
perform the automatic
cleaning of the milk
circuit
Cleaning cycle not started
correctly.
Keep the key 35 pressed for
3 seconds to start the cycle.
Absence of water in the
tank.
Fill the tank.
The machine dispenses
steam instead of milk.
Tube or milk system not
mounted correctly
Check correct assembly
of the components, check
paragraph “Components
assembly”.
Clogged components Check the cleaning
paragraph.
Contact local technical support if the problem is not solved or in case of other types
of faults.
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