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SYMPTOM
: When I try to use SocketScan 10 Keyboard Wedge or Scanner Settings in landscape mode, it
doesn’t appear correctly.
POSSIBLE REASONS SOLUTION
This release of SocketScan 10 does not
support landscape mode for Windows
Mobile.
Use your device in Portrait mode and upgrade your
SocketScan 10 software when a later release is available.
SYMPTOM
: The CHS won’t work with my device running Windows Phone 7.
POSSIBLE REASONS SOLUTION
Windows Phone 7 devices do not support
Bluetooth HID or SPP connections. For a list
of supported Bluetooth profiles on
Windows Phone 7, visit:
http://support.microsoft.com/kb/2449475
Unless Microsoft adds HID or SPP support to Windows
Phone 7, you will need to use a different device with
the CHS.
TROUBLESHOOTING FOR ANDROID OS
SYMPTOM: The CHS won’t reconnect to my Samsung Galaxy or Dell Streak any more.
POSSIBLE REASON SOLUTION
This is a known issue for Bluetooth for
these devices.
Disable and enable Bluetooth on your Android device and
try again.
TROUBLESHOOTING FOR BLACKBERRY
SYMPTOM: When I perform a Bluetooth device search, the CHS does not appear in the found devices list.
POSSIBLE REASON SOLUTION
You are using the BlackBerry Storm 9530
or other smartphone with BlackBerry OS
version previous to 5.00.714
Upgrade your BlackBerry OS to version 5.00.714 or later.
SYMPTOM
: .When I try to connect the CHS, an error message says that SocketScan 10 can’t connect to
unknown device.
POSSIBLE REASON SOLUTION
The CHS is already paired to another device. Unpair the CHS (see Appendix F for instructions) and
delete any “Unknown devices” in the Bluetooth paired
devices list.
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