What to do if the Socket 7 Series Barcode Reader won’t reconnect to my Samsung Galaxy or Dell Streak any more?
If the Barcode Reader won’t reconnect to your Samsung Galaxy or Dell Streak, it is a known Bluetooth issue for these devices. Disable and enable Bluetooth on your Android device and try again.
What to do if laser activates, but no data appears on my Socket 7 Series Barcode Reader?
If the laser activates when you try to scan with your Socket Barcode Reader, but no data appears on your screen, and the laser turns off, it could be due to a few reasons. * The scanner might be too close or too far from the bar code. Practice adjusting the distance and angle for optimal scanning. * The bar code might be incorrectly formatted or poorly printed. Try scanning a well-printed bar code from a retail package. * The bar code symbology might be disabled or unsupported. Use Scan Demo for Windows Mobile or the Test screen for Palm OS to identify the symbology, and enable it using Symbology Selector for Windows Mobile or the Symbology screen for Palm OS if necessary.
What to do if my computer/device cannot find the Socket 7 Series Barcode Reader?
If your computer or device is unable to find the Barcode Reader, or you encounter connection error messages, here are a few things to try: * Ensure the device and the Barcode Reader are within 10-15 meters of each other. * Confirm that the Barcode Reader is powered on. * If using SPP mode, check that no other device is set as the default Bluetooth serial device and that Bluetooth is enabled on your computer/device. * Make sure that the Bluetooth software is running. * Unpair the Barcode Reader from any other computer/device it may be connected to.
Why while scanning barcodes into a BlackBerry smartphone, I get an input system error?
If you encounter an input system error while scanning barcodes into a BlackBerry smartphone, it's because you're using a CHS v2 scanner with SocketScan 10. SocketScan 10 is compatible only with CHS v3. Either downgrade your software to SocketScan 7 or upgrade your scanner to CHS v3.
What to do if I get a “No Scanner Detected” icon for Socket 7 Series Barcode Reader?
If you see a “No Scanner Detected” icon, it means your mobile computer is not connected to the Cordless Hand Scanner. Make sure the Cordless Hand Scanner is on and in range and has enough battery power. Try to reconnect.
What to do if when I open SocketScan 10, an error message says it cannot determine the Bluetooth status?
If you receive an error message stating that SocketScan 10 cannot determine the Bluetooth status when you open it, it means Bluetooth is not enabled on your PC. Enable Bluetooth on your PC and ensure it is fully initialized before opening SocketScan 10.
What to do if I am using the Socket Barcode Reader in SPP mode and get the “CHS not connected” icon in the task tray of the Today screen and can’t trigger the scanner or scan any barcodes?
If you're using the Barcode Reader in SPP mode and see the “CHS not connected” icon in the task tray of the Today screen, preventing you from triggering the scanner, ensure that your SoMo is connected to the Barcode Reader, that the Barcode Reader is on, in range, and has sufficient battery power. Try to reconnect. Note that the first release of SocketScan 10 for Windows Mobile is only compatible with the Socket SoMo 650. Check back for HP iPAQ compatibility in future releases.
What to do if Socket CHS finds multiple devices?
If Connect!Agent finds multiple CHS devices and you're unsure which to select, especially when using Connect!Agent for the first time, it's likely due to multiple CHS devices using the default name. To resolve this, turn off the CHS device(s) you do not want to connect to. Tap Refresh. Connect!Agent will connect to and save information about your CHS to exclusively connect to it in the future.
What to do if I am using the Socket Barcode Reader in SPP mode and get the “CHS not connected” icon in the task tray and can’t trigger the scanner or scan any barcodes?
If you see the “CHS not connected” icon in the task tray while using the Barcode Reader in SPP mode, and you can’t trigger the scanner, ensure the Barcode Reader is on, in range, and has sufficient battery power. Then, attempt to reconnect.
What to do if I try to connect the Socket 7 Series to the PC and get an error message saying that SocketScan 10 could not open the COM port or had problems with COM port assignments?
If you encounter an error message stating that SocketScan 10 couldn't open the COM port or had problems with COM port assignments when connecting the Barcode Reader to your PC, here are some steps to resolve the issue: * Ensure that each COM port is assigned to only one device. Use the SocketScan 10 Settings utility to assign the Barcode Reader to a different incoming Bluetooth serial COM if necessary. * Close SocketScan 7 if it is running simultaneously with SocketScan 10, and then try reconnecting. * Run SocketScan 10 with administrative privileges. Right-click on the SocketScan 10 desktop shortcut, select Properties, click Advanced, select Run as administrator, and click OK.
Step-by-step guide for installing batteries and charging the scanner.
Detailed steps for pairing and connecting the CHS via SPP mode.
Steps to pair the CHS with the Socket SoMo device.
Instructions for pairing the CHS with iOS or Mac OS devices.
Instructions for pairing CHS with an Android device in HID mode.
Instructions for installing SocketScan 10 for SPP mode on Android.
Guide to installing SocketScan 10 on a BlackBerry smartphone.
Barcodes for configuring CHS settings in HID mode.
Barcodes for configuring CHS settings in SPP mode.
Common issues and solutions applicable across all operating systems.
Specific troubleshooting steps for Windows PC connectivity and software.
Solutions for common problems with Windows Mobile devices.
Solutions for common issues encountered on Android devices.
Solutions for common problems with BlackBerry smartphones.
General| Brand | Socket |
|---|---|
| Model | 7 Series |
| Category | Barcode Reader |
| Language | English |
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