Why is my Softub Hot Tub not heating up to the desired temperature?
If your Softub Hot Tub isn't heating up properly, the environment might be the issue. Turn the air control off completely to help it heat faster. Ensure the lid is on the tub. Set the temperature to 104 ºF/40 ºC and allow the Hydromate to cycle a few times until the thermostat shuts off.
What to do if my Softub 149 LED temperature display is flashing?
If the LED temperature display on your Softub Hot Tub is flashing, it means the water is too hot, or there is a fault in the control system. Allow the water temperature to drop below 100º F/38º C.
What to do if the Softub 149 control panel reads “IPS” or “IP5”?
If your Softub Hot Tub displays “IPS” or “IP5”, it indicates an insufficient power supply, causing the tub to shut down. First, if there's a power outage or low-voltage situation, unplug the tub and wait for full power restoration. Also, ensure no extension cord is in use; plug the Hydromate directly into an outlet. Verify the tub connection is secure. Check for other appliances on the same circuit that might be draining power and isolate the tub's power supply or connect it to a separate circuit. If the issue persists, try a different power outlet to ensure sufficient power.
What to do if Softub 149 jets stopped working while operating?
If all jets on your Softub Hot Tub lose power during operation, begin by checking the suction strainers for any obstructions. If the strainers are clean but the jets are still weak, unplug the Hydromate, drain the tub, and disconnect the hoses. Separate the Hydromate from the tub and inspect the exposed plumbing for blockages like hair or plastic. Clean and flush the Hydromate with a garden hose. Re-assemble everything and test again. If there is still no power and no blockages were found, debris may be inside the pump.
How to fix weak jets in my Softub 149 Hot Tub?
If the jets in your Softub Hot Tub are weak, and the tub was just filled, it's likely due to air in the lines. First, ensure the jets are turned on. Make sure the water level is at least 2 inches above the uppermost jets. Check that the suction inlets are free from any plugs or coverings. Try turning the jets on and off several times to help clear out any trapped air.
What to do if my Softub 149 is connected but not working?
If your Softub Hot Tub is connected but not functioning, the outlet may be wired incorrectly. Try plugging the tub into a different outlet. It is also recommended to consult an electrician to inspect and repair the outlet or circuit in question.
What to do if I cannot activate the jets on my Softub Hot Tub?
If you cannot activate the jets on your Softub Hot Tub, it could be due to a voltage supply issue or a mechanical problem. Check that the LED temperature display is on. If the lights are on, press the JETS button; if the Hydromate starts, the water has reached its set temperature. If it doesn't start, increase the temperature to 104º F/40º C. If the heating light is on but the pump isn't running, unplug the Hydromate for a few hours and then repeat the first step.
What to do if one jet lost power in Softub Hot Tub?
If one jet in your Softub Hot Tub has lost power, it might be closed or obstructed. Check for any solid obstructions inside the jet. Remove the jet, clean it, and then replace it.
What to do if my Softub 149 is leaking water?
If your Softub Hot Tub or Hydromate is leaking water, first dry the area. Then, check that all connectors are tight. Identify the source of the leak. Inspect the tub at the bottom hose connection and around the bottom edge, and check the Hydromate on the motor side of the hose connection and underneath it. Note that some moisture is normal where the Hydromate attaches to the tub due to condensation.
How to shut off air to the jets in my Softub 149 Hot Tub?
If you can't shut off the air to the jets in your Softub Hot Tub, the air control valve might not be fully closed. Try turning the air control on and off several times.
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