Soho SO-65 - Troubleshooting Common Issues

11
8. TROUBLESHOOTING
The problems that you may encounter when using the appliance are listed below�
If you are unable to solve the problem according to following information, please
contact customer care�
PROBLEM POSSIBLE SOLUTION
The lter indicator
light continues to
icker and does not
disappear
• You have neglected the prompt for replacing the lter� When
the replace
lter indicator light starts ickering, you should
replace the lter� You must replace the lter and perform a lter
indicator reset� After resetting, the indicator light will turn o�
There is no air at air
outlet
• The product is not connected to the power� Ensure the plug is
fully inserted into power a socket before turning on power�
Product has been
operating for a
long time, but
the air quality
has not improved
signicantly
• A lter may not be installed in the product, please check lter is
correctly installed�
• The indoor humidity is too high, which has formed
condensation� Please do not place the product in places with
high humidity, as a bathroom or toilet�
• There may be a barrier surrounding the product, which has
aected the purication eect�
• The room area is too large for the purication power of the
purier� The recommended room area of this product is 8�5m
2
�
The sound is too
loud
• Before operating, please make sure that the packing plastic bag
of the lter has been removed�
Pollutants in the air
are hard to remove
• Please check whether the HEPA lter is dirty� Please replace the
lter if the condition does not improve after a lter maintenance
cleaning�
The smell in the air is
hard to remove
• If the appliance has been in prolonged use where there is a
strong presence of heavy odours, please replace the lter and
keep ventilating the space�