Solax Mobie Owner’s Manual V1.0 Page 43
If for any reason you have a technical issue or need to talk to one of our customer care
representatives, call our toll free number at 800-983-1306
Phone Support:
Call us toll free at 800-983-1306 between the hours of 9:00 a.m. to 6:00 p.m. Pacific
Standard Time.
Online Support
You can also submit a support ticket by visiting us at www.solaxmobility.com. Just go to our
support area. You will find an area to submit an online support ticket. You will first be
required to setup a support user account. It is for your benefit as all your technical support
history and resolutions will be stored for you to retrieve and view.
If your Mobie is out of warranty coverage, you have the following options:
1. Purchase an extended warranty coverage plan. You can contact your Solax
Authorized dealer, or a call us directly and speak to a customer care representative
2. You can call us to discuss the service issue and one of our customer care
representatives will provide an estimated repair cost. There will be a $75 cost5 to
perform a diagnostic test and full component inspection. The $75 will go toward any
repair costs.
Out Of Service Warranty Repair
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