SonicWALL SonicPoint ACe - Troubleshooting Tips

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SonicWallSonicPointACeGettingStartedGuide
VerifyInternetconnectivitythroughtheSonicPointACe
1ConnectaclientdevicetotheSonicPointACeby
selectingtheappropriateaccesspointname(SSID).
2Ensurethattheclientdeviceisnotconnectedtoany
othernetworkconnections(wiredLAN,3G/4GWWAN).
3Inabrowser,enter“https://www.SonicWall.com/”in
theaddressbarandpressEnter.TheSonicWallwebsite
shoulddisplay.If
youareunabletobrowsetoawebsite,
refertoTroubleshootingtips.
Troubleshootingtips
WhentheSonicPointACeiscorrectlyconnectedtoaSonicWall
networksecurityappliance,thetwounitsperforman
encryptedex change,andanentryfortheSonicPointACeis
automaticallycreatedintheSonicPointNstableonthe
SonicPoint>SonicPointspageinSonicOS.
Iftheentrydoesnotappearinthetable
within5minutesof
connectingtheSonicPointACe:
• MakesuretheSonicPointACeisconnectedtoan
interfacethatisconfiguredaspartofawirelesszone.
EitherthedefaultWLANzoneoracustomzonewith
typesetto“wireless”isrequired.
• EnsurethattheSonicPointACeisproperlyconnected

byEthernetcabletoan802.3atcompliantPoEdeviceor
tothesuppliedpoweradaptor.
• Ifan802.3atcompliantPoEinjectorisbeingused,verify
thattheSonicPointACeisconnectedtothe PoEport
labeledDataandPowerOut.
IftheSonicPointACehasanentryinthetable,
butreboots
frequentlyorseemsnon‐functional:
• VerifythatyourPoEswitch/injectoris802.3at
compliantandratedtodeliver25wattsofpowerto
eachPoEport.802.3afcompliantPoEdevicesdonot
providesufficientpowertoproperlyruncurrent
generation802.11devices.An802.3atcompliantswitch
orPoEinjectoris
requiredtopowertheSonicWall
SonicPointACeoverEthernet.
• ClickSynchronizeSonicPointsontheSonicPoint>
SonicPointspagetoforceSonicOStodownloadanew
SonicPointfirmwareimagefromtheSonicWallback‐
endserver.