Product Guide
12
Troubleshooting
Warning: Do not open the product as there is a risk of electric shock. Under no circumstances should the
product be repaired by anyone other than an authorized Sonos repair center, as this will invalidate
the warranty. Please contact Sonos Customer Support for more information.
Customer Support
• Visit our website at www.sonos.com/support
• Email us at support@sonos.com
Speaker not detected during setup
• Make sure your system is updated to the current software.
• Insert the power cord fully into the speaker and your power source.
• Move speaker closer to your router
.
Can’t turn off TV’s speakers
If you’re using the optical adapter, during setup you’ll turn off your TV’s speakers. Refer to your TV owner’s
guide for more information.
If you can’t turn them off,
1. Use the TV’s volume buttons to turn the volume completely down. Do not use the Mute button.
2. Use only the volume buttons on your Sonos app to adjust the volume.
Turn off volume control messages
Some TVs may show volume control messages when you adjust the volume, even after you turn off your TV
speakers. (If you have Beam or S16, this happens if it’s connected to your TV using the optical adapter.)
You may be able to program your remote control to turn off these messages.
1. Program a device key.
• Refer to your remote control’s instructions or the cable box’s on-screen help.
• Contact your cable service provider for more help.
2. In the code list, search for the Sonos code.
• If Sonos doesn’t appear, select a code
other than that of your TV and its connected devices
.
•
DO NOT initiate an automated search for a code.
3. Lock the volume control to your Sonos speaker.
Note: This feature is sometimes referred to as volume lock or volume punch.
4. Program your remote control to work with your Sonos speaker.
Universal remote controls
If you can’t program your universal remote control, or want to turn off volume control messages when you
adjust the volume, you may want to try switching to Logitech® Harmony® universal remote.
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