User Guide
12
Basic Troubleshooting
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Service Center and we’ll be happy to help.
•Web site
Visit our Web site at www.sonos.com/support. There you can visit our Forums, browse our Frequently Asked
Questions (FAQ) pages, or request assistance.
• Telephone
Visit our Web site at www.sonos.com/support and click Phone Support to find the correct telephone number for your
country.
ZP100 not detected during setup
A network problem may be preventing the ZP100 from associating with the Desktop Controller software. If this is a wireless
ZP100, try moving the your Sonos components closer together, or wire the ZP100 temporarily to see if the problem is related
to wireless interference.
If you encounter this message when installing the first wired Sonos component, you can try the steps below to resolve this
issue:
1.
Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your
firewalls and try to connect again. If this resolves the problem, then you should configure your firewall to work with the
Sonos music system. You can go to our Website at http://faq.sonos.com/firewall for additional information. If this does not
resolve the problem, you can try step 2.
Warning: Under no circumstances should the product be repaired by anyone other
than an authorized Sonos repair center, as this will invalidate the warranty. Please
contact the Sonos Customer Service Center to locate an authorized repair center in
your area. Do not open the system as there is a risk of electric shock.
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