Why does the phone call function not work on my Sonova Phonak CROS L-R?
If the phone call function on your Sonova Hearing Aid isn't working, it might be because the CROS system is in flight mode. Try switching the CROS device off and then on again. Alternatively, the CROS system might not be paired to the phone. In that case, pair the CROS system to the phone.
What to do if my Sonova Phonak CROS L-R CROS system is not functioning?
If your Sonova Hearing Aid CROS system is not functioning, first, check if the speaker opening or earpiece of the hearing aid is blocked and clean it. Next, verify that the CROS device or hearing aid is switched on by pressing the lower part of the multi-function button for 3 seconds. Finally, ensure that the battery is charged.
What to do if the indicator light on my Sonova Hearing Aid CROS device does not light up when charging?
If the indicator light on your Sonova Hearing Aid CROS device does not light up when placed in the charger, ensure the CROS device is correctly inserted into the charger. Also, verify the charger is connected to a power source. If these steps don't resolve the issue and the battery is fully discharged, wait three hours after placing the CROS device in the charger, regardless of the LED behavior.
Why is the indicator light on my Sonova Phonak CROS L-R CROS device solid red when charging?
If the indicator light on your Sonova Hearing Aid CROS device is solid red while in the charger, it could be due to dirty charging contacts. Clean the contacts of both the CROS device and the charger. Another possible cause is that the CROS device is out of its operating temperature range. Warm it up or cool it down, ensuring it's between +5° to +40° Celsius (+41° to +104° Fahrenheit).
How to fix a Sonova Hearing Aid CROS device that will not switch on?
If your Sonova Hearing Aid CROS device will not switch on, it may be because the battery is fully discharged. Charge the CROS device. Alternatively, the button may have been inadvertently deactivated by pressing it for longer than 15 seconds; in this case, perform step 2 of the rebooting process.
Why does the indicator light on my Sonova Phonak CROS L-R Hearing Aid CROS device switch off when I remove it from the charger?
If the indicator light on your Sonova Hearing Aid CROS device switches off when removed from the charger, the “Auto On” feature might be disabled. Switch on the CROS device.
General| Connectivity | Bluetooth |
|---|---|
| Water Resistance | IP68 |
| Noise Reduction | Yes |
| Feedback Cancellation | Yes |
| Directional Microphones | Yes |
| Wireless | Yes |
| Type | CROS |
| Battery Size | 312 |
| Compatibility | Phonak |
| Colors | Available in multiple colors |
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