COM-2.US.3-213-855-11(1)
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173
Symptom Cause or corrective action
The unit does not delete
music data.
Music data transferred using SonicStage cannot be
deleted on mylo. Use SonicStage after connecting to
your computer.
The unit produces no
sound or produces only
noise.
The volume level is set to zero. Turn up the volume (
page 14).
Th
e headset plug is not connected properly. Insert it
firmly into the jack (
page 24).
Th
e headset plug is dirty. Clean the headset plug with a
soft, dry cloth.
WMA files will not play.
Copyright protected Audio files by Windows Media
Player 9 cannot be played on the unit, even if they can
be transferred to the unit.
The volume cannot be
turned up.
“AVLS” is activated. Remove the checkmark to
deactivate (
page 153).
Audio playback stops
unexpectedly.
The remaining battery power is insufficient to operate
the unit. Charge the battery (
page 9, 12).
I
f the unit encounters an audio file that is incompatible
with the unit, playback stops (
page 264). Select
another track.
“
” is displayed as part of a
title.
The title contains characters that the unit cannot
display. Use a software program on your computer to
rename the title with appropriate characters.
Symptom Cause or corrective action
It takes some time to
display an image file.
It may take some time to display large image files.
A particular image cannot
be displayed.
Some large images may contain too much data to be
displayed.
Th
e file extension is different from the photo file
format.
Th
e file format is Progressive JPEG. Try to open on the
edit screen and then save.
Th
ere is a possibility that an image cannot be playback
if it has been modified by a PC.
The unit does not
recognize an image
file as an image file. / No
files are listed.
Check that the data are saved into the correct folder on
the internal memory or the “Memory Stick Duo” (
page 123).
I
f you change a file or a folder name, or move files/
folders using a computer, the unit may fail to recognize
them.
T
he data format is not complaint with this unit (
page
264).
The file name extension is different from the photo file
format.
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