Sony HT-CT390 - Advanced Troubleshooting for Audio Issues; TV Audio Sync and Output Problems; Low Volume and Sound Output Issues; Subwoofer Sound Troubleshooting

23
GB
Additional Information
The system turns off when the TV is
turned off.
 Check the setting of “HDMI>” –
“TVSTB” (page 16). When “TVSTB” is
set to “ON”, the system turns off
automatically when you turn off the
TV regardless of the input.
The system does not turn off even
when the TV is turned off.
 Check the setting of “HDMI>” –
“TVSTB” (page 16). To turn the
system off automatically regardless
of the input when you turn off the
TV, set “TVSTB” to “ON”. The TV
must support the Control for HDMI
function (page 17). For details, refer
to the operating instructions of your
TV.
No TV sound is output from the system.
 Check the type and connection of
the HDMI cable, optical digital
cable, or analog audio cable that is
connected to the system and the TV
(refer to the supplied Startup
Guide).
 If your TV is compatible with Audio
Return Channel, make sure the
system is connected to an ARC-
compatible HDMI input jack of the
TV (refer to the supplied Startup
Guide). If sound is still not output or
if sound is interrupted, connect the
supplied optical digital cable and
set “AUD >” – “TV AU” to “OPT”
(page 15).
 If your TV is not compatible with
Audio Return Channel, TV sound will
not be output from the system even
if the system is connected to the
TV’s HDMI input jack. To output TV
sound from the system, connect the
supplied optical digital cable (refer
to the supplied Startup Guide).
 If sound is not output from the
system even if the system and TV
are connected by optical digital
cable or if the TV does not have an
optical digital sound output jack,
connect an analog audio cable (not
supplied) and switch input of the
system to “ANALOG” (page 9).
 Switch input of the system to “TV”
(page 9).
 Increase the volume on the system
or cancel muting.
 Depending on the order in which
you connect the TV and the system,
the system may be muted and
“MUTING” is displayed in the top
panel display of the system. If this
happens, turn on the TV first, then
the system.
 Set the speakers setting of the TV
(BRAVIA) to Audio System. Refer to
the operating instructions of your
TV regarding how to set the TV.
The sound is output from both the
system and the TV.
 Mute the sound of the system or the
TV.
No sound or only a very low-level
sound of the device connected to the
Bar Speaker is heard from the Bar
Speaker.
 Press  + and check the volume
level (page 8).
 Press  or  + to cancel the
muting function (page 8).
 Make sure the input source is
selected correctly. You should try
other input sources by pressing
INPUT repeatedly (page 9).
 Check that all the cables and cords
of the system and the connected
device are firmly inserted.
No sound or only a very low-level
sound is heard from the subwoofer.
 Press SW + to increase the
subwoofer volume (page 8).
Sound