Sony SBH20 - User Manual

Need help?

Do you have a question about the Sony SBH20 and is the answer not in the manual?

Summary

Basics

Charging the battery

Before using the headset for the first time, charge it for approximately 2.5 hours. Sony chargers are recommended.

Turning on the headset

Move the switch upwards to turn the headset on. The notification light will indicate status.

Pairing the headset with your phone

Pair your headset manually or using NFC. It connects automatically when turned on and in range.

Volume and Reset

Adjusting the volume

During a call or listening to music, press the Volume control key up or down.

Resetting the headset

Reset the headset if it behaves unexpectedly. This removes all information about paired devices.

Troubleshooting

Cannot answer second call

Ensure your phone supports Bluetooth handsfree profile and the correct calling device is selected.

Music playback issues

Check pairing, restart media player, and ensure the correct music source is selected for playback.

Headset turns off automatically

The headset battery is too low. Charge the battery to resolve automatic power-off issues.

Unexpected behaviour

Restart the headset to resolve unexpected behavior. Ensure the headset is charged and within range.

No connection to phone

Ensure headset is charged, within range (10m), check phone Bluetooth settings, and re-pair if needed.

Summary

Basics

Charging the battery

Before using the headset for the first time, charge it for approximately 2.5 hours. Sony chargers are recommended.

Turning on the headset

Move the switch upwards to turn the headset on. The notification light will indicate status.

Pairing the headset with your phone

Pair your headset manually or using NFC. It connects automatically when turned on and in range.

Volume and Reset

Adjusting the volume

During a call or listening to music, press the Volume control key up or down.

Resetting the headset

Reset the headset if it behaves unexpectedly. This removes all information about paired devices.

Troubleshooting

Cannot answer second call

Ensure your phone supports Bluetooth handsfree profile and the correct calling device is selected.

Music playback issues

Check pairing, restart media player, and ensure the correct music source is selected for playback.

Headset turns off automatically

The headset battery is too low. Charge the battery to resolve automatic power-off issues.

Unexpected behaviour

Restart the headset to resolve unexpected behavior. Ensure the headset is charged and within range.

No connection to phone

Ensure headset is charged, within range (10m), check phone Bluetooth settings, and re-pair if needed.

This document describes the Stereo Bluetooth™ Headset SBH20, a portable accessory designed to manage phone calls and play music wirelessly from a Bluetooth™-enabled device.

Function Description

The SBH20 headset allows users to control incoming and outgoing phone calls while simultaneously listening to stereo music. It can connect to a phone, computer, or portable music player that supports Bluetooth™ technology. A key feature is its automatic music pause during a call, with playback resuming once the call ends. The headset supports both Singlepoint and Multipoint technology, allowing connection to one or two Bluetooth™ devices simultaneously. In Multipoint mode, users can receive calls from two connected phones without needing to disconnect and reconnect, though this mode consumes more battery power.

Usage Features

Power Management: The headset is turned on or off by moving the power switch. Before initial use, the battery needs to be charged for approximately 2.5 hours using a charger and the provided Micro USB cable. The notification light indicates the charging status when the headset is off.

Connectivity: Pairing the headset with a phone can be done manually or using Near Field Communication (NFC).

Manual Pairing: Ensure the phone's Bluetooth™ function is on, turn on the headset, then press and hold the music/call key until the notification light flashes blue. On the phone, scan for Bluetooth™ devices and select "Stereo Bluetooth™ Headset SBH20." Follow any on-screen pairing instructions, entering "0000" if a passcode is required.
NFC Pairing: Ensure the phone's NFC function is on and the screen is active. Turn on the headset, then place the phone over the headset so their NFC detection areas touch. Follow any pairing instructions, entering "0000" if a passcode is required. Once successfully paired, the headset automatically connects to the phone when turned on and within range.

Call Handling:

Answering a call: Press the music/call key when an incoming call signal is heard.
Ending a call: Press the music/call key during an ongoing call.
Rejecting a call: Press and hold the music/call key when an incoming call signal is heard.
Muting the microphone: Press and hold the music/call key during a call.
Answering a second call: Press the music/call key when a second incoming call signal is heard during an ongoing call; the first call will be put on hold.
Rejecting a second call: Press and hold the music/call key when a second incoming call signal is heard during an ongoing call.
Switching between two calls: Press the music/call key or the next/previous key.

Music Playback:

Listening to music: Open the media player on the phone, then press the music/call key on the headset to play. Press it again to pause.
Moving between tracks: Press the next key or previous key.
Moving within a track: Press and hold the next key or previous key until the desired position is reached.

Volume Adjustment: The volume controls allow users to adjust the call or music volume by swiping up or down.

Wearing: The headset features a clip that can be rotated left or right for a comfortable fit. For optimal outdoor performance, it's recommended to carry the phone on the same side of the body as the headset unit.

Notification Light Indicators:

Red light: Battery level below 10%.
Green light: Battery level above 90%.
Flashing orange light: Battery level 10% - 90%.
Flashing blue light: Headset is visible to other Bluetooth™ devices.
Flashing purple light: Incoming call.

Maintenance Features

Resetting the Headset: If the headset exhibits unexpected behavior, it can be reset. This process removes all information about paired devices. To reset, turn off the headset, then turn it on again to perform a restart.

Troubleshooting: The manual provides guidance for common issues:

Cannot answer a second call: Verify that the phone supports the Bluetooth handsfree profile and that the correct calling device is selected.
Music does not play in the headset: Ensure the phone or other device is paired, restart the media player if necessary, and confirm the correct music source is selected.
Headset turns off automatically: This indicates a low battery level. The headset will beep approximately 10 minutes before shutting down, signaling that it needs to be charged.
Unexpected behavior: A simple restart of the headset is recommended.
No connection to the phone: Check that the headset is charged and within the recommended range of 10 meters (33 feet) with no solid objects obstructing the connection. Review Bluetooth settings on the phone, reset if needed, and re-pair the headset.

Multipoint/Singlepoint Mode Switching: To switch between Multipoint and Singlepoint modes:

Ensure the headset is off.
Place headphones in ears.
For Multipoint mode: Press and hold the volume up key while turning on the headset. Two beeps will confirm activation.
For Singlepoint mode: Press and hold the volume down key while turning on the headset. One beep will confirm activation. After switching to Multipoint mode, the headset may need to be restarted to connect to both paired devices.

Sony SBH20 Specifications

General

Standby time	200 h
Battery capacity	110 mAh
Sensitivity	100.5 dB
Driver diameter	9.2 mm
Frequency range	20 - 20000 Hz
Driver type	Dynamic
Product color	Blue
Bluetooth	Yes