Additional Information
If the problem persists after trying the methods below,
contact your nearest Sony dealer.
No picture (screen not lit), no sound
"_ Make sure the power cord is connected
'-- securely.
Operate with the buttons on the TV.
•,_ Insert the batteries in the remote commander
with the correct polarity.
-,_ Replace the batteries with new ones if they are
weak.
•-_ Check to see if the TV/VIDEO setting is correct:
when watching TV, set to TV, and when
watching video tapes, set to VIDEO1, 2 or 3.
•-_ Try another channel. It could be station trouble.
-,_ Peform AUTO SET UP again using the SET UP
button to return to the factory preset condition.
(page 15)
Poor or no picture (screen lit), good sound
-----,l_Adjust PICTURE in the VIDEO menu. (page 22)
"_ Adjust BRIGHTNESS in the VIDEO menu.
(page 22)
-'_ Check antenna/cable connections.
•,_ Peform AUTO SET UP again using the SET UP
button to return to the factory preset condition.
(page 15)
-,_ Remove objects from the front of TV.
Check the LIGHTSENSOR setting in the VIDEO
menu. (page 24)
Good picture, no sound
,,_ Press MUTING so that "MUTING" disappears
from the screen. (page 19)
•,_ Check the MTS setting in the AUDIO menu.
_ (page 26)
Make sure SPEAKER is set to ON in the AUDIO
menu. (page 27)
Peform AUTO SET UP again using the SET UP
button to return to the factory preset condition.
(page 15)
Nocolor
,._
Adjust the COLOR in the VIDEO menu. (page
22) -.
Black and white programs cannot be seen in
color.
Peform AUTO SET UP again using the SET UP
button to return to the factory preset condition.
(page 15)
Only snow and noise appear on the screen
Check the CABLE setting in the SET UP menu.
(page 17)
•,_ Check the antenna/cable connections.
•._ Make sure the channel is broadcasting
programs.
,,_ Press TV (black button) to change the input
mode. (page 20)
Dotted lines or stripes
-_ Adjust the antenna.
-,_ Move the TV away from noise sources such as
cars, neon signs, and hair-dryers.
Double images or ghosts
-,_ Use a highly directional outdoor antenna or a
cable (when the problem is caused by
reflections from nearby mountains or tall
buildings).
Cannot operate menu
If the item you want to choose appears in gray,
you cannot select it. Press TV/VIDEO
correctly.
Cannot receive upper channels (UHF) when using an
antenna
"_ Make sure CABLE is OFF in the SET UP menu.
(page 17)
Use AUTO PROGRAM to add receivable
channels that are not presently in TV memory.
(pages 15, 17)
Cannot receive any channels when using
cable TV
--I_ Make sure CABLE is ON in the SET UP menu.
(page 17)
"_ Use AUTO PROGRAM to add receivable
channels that are not presently in TV memory.
(pages 15, 17)
Remote commander does not operate
-_ Batteries could be weak. Replace the batteries.
•'_ Make sure the TV's power cord is connected
securely to the wall outlet.
•,_ Press TV (FUNCTION) when operating your
TV.
•'_ Are fluorescent lights too close to the TV? Move
them at least 3-4 feet away from the TV.
Cannot gain enough volume when using a cable box
•,_ Increase the volume at the cable box. Then press
TV (FUNCTION) and adjust the TV's volume.
TV malfunctions when using the S-Link function
(KV-27V25/27V35/29V35C/29V65M/29V75M/32V25/32V35/
34V35C/35V35/35V45/35V75 only)
,,_ Make sure the TV's power cord is connected
securely to the wall outlet.
,,_ Check the S-Link connection. (page 10)
The TV needs to be cleaned
-,_ Clean the TV with a soft dry cloth. Never use
strong solvents such as thinner or benzine,
which might damage the finish of the cabinet.
Additional Information J 37
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