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Sony WH-1000XM3 User Manual

Sony WH-1000XM3
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM3
Use this manual if you encounter any problems, or have any questions.
The main update contents of the headset software version 4.1.0 and later are supported.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
1

Table of Contents

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Sony WH-1000XM3 Specifications

General IconGeneral
Impedance47 Ω
Driver typeDynamic
Driver unit39.8 mm
Magnet typeNeodymium
Ear couplingCircumaural
Diaphragm materialLiquid Crystal Polymer (LCP)
Headphone frequency4 - 40000 Hz
Headphone sensitivity104.5 dB
Battery typeBuilt-in battery
Fast chargingYes
Charging sourceUSB
Fast charging time10 min
Battery recharge time3 h
Continuous audio playback time38 h
Cable typeOFC
2.5 mm connectorNo
Cable length1.2 m
Product colorSilver
Wearing styleHead-band
Volume controlTouch
Country of originMalaysia
Recommended usageCalls/Music
Cables includedAudio (3.5mm), USB Type-C
Frequency band2.4 GHz
Wireless range10 m
Bluetooth version4.2
Bluetooth profilesA2DP, AVRCP, HFP, HSP
Connectivity technologyWired & Wireless
Connector contacts platingGold
Microphone typeBuilt-in
Package typeBox
Package depth77 mm
Package width184.5 mm
Package height252 mm
Package weight1200 g
Weight and Dimensions IconWeight and Dimensions
Depth158 mm
Width218 mm
Height220 mm
Weight254 g

Summary

Getting started

What you can do with the Bluetooth function

Explains headset's use of Bluetooth for music and phone calls.

About voice guidance

Details voice prompts for headset operations and language options.

Supplied accessories

Lists items included in the product package.

Parts and controls

Identifies and describes the headset's physical components and their functions.

Available operating time

Turning headset on and off

Making connections

How to make a wireless connection to Bluetooth devices

Guide to establishing wireless connections using Bluetooth.

Connecting with the "Sony | Headphones Connect" app

Instructions for connecting the headset using the companion app.

Connecting to Android smartphones

Steps for pairing and connecting with Android devices.

Connecting to computers

Steps for pairing and connecting with Windows and Mac computers.

Multipoint connection

Connecting to multiple devices simultaneously

Enables connecting to two Bluetooth devices at once.

Noise canceling function

Using the noise canceling function

How to activate and use the noise canceling feature.

Optimizing noise canceling (NC Optimizer)

Adjusts noise canceling for optimal performance based on wearer.

Listening to ambient sound

Ambient Sound Mode during music playback

Allows hearing ambient sounds while listening to music.

Using voice assistants

Using the Google Assistant

Instructions for using the headset with Google Assistant.

Using Amazon Alexa

Instructions for using the headset with Amazon Alexa.

Troubleshooting

Power/charging issues

Resolving problems related to powering on and charging the headset.

Sound issues

Troubleshooting problems with audio playback and volume.

Bluetooth issues

Resolving problems with Bluetooth pairing and connection.

Advanced Troubleshooting and Reset

Bluetooth communication range and sound skips

Addressing issues with Bluetooth range or audio dropouts.

Headset does not operate properly

Steps to resolve when the headset is not functioning correctly.

Resetting and initializing the headset

Procedures for resetting and restoring factory settings.

Location and function of parts

Left unit components

Identifies parts on the left side of the headset.

Right unit components

Identifies parts on the right side of the headset.

Buttons and indicators

Describes the headset's buttons and status indicators.

Charging the headset

Connecting the headset to an AC outlet

Steps to connect the headset to a power source for charging.

Checking the remaining battery charge

How to make a wireless connection to Bluetooth devices

Pairing and connecting with an Android smartphone

One-touch connection (NFC) with an Android smartphone

Pairing and connecting with an iPhone

Pairing and connecting with a computer

Connecting with Windows 10

Guide to pairing and connecting with Windows 10 computers.

Connecting with Windows 7

Guide to pairing and connecting with Windows 7 computers.

Connecting with Mac

Guide to pairing and connecting with Mac computers.

Pairing and connecting with other Bluetooth devices

Connecting the headset to multiple devices

Connecting to a music player and smartphone

How to connect two devices for music and calls simultaneously.

Disconnecting Bluetooth connection

Using the supplied headphone cable

Listening to music via Bluetooth connection

Controlling the volume with the touch sensor

Using touch controls to adjust music playback volume.

Controlling the audio device (Bluetooth connection)

What is noise canceling?

Using the noise canceling function

Optimizing the noise canceling function (NC Optimizer)

Listening to ambient sound during music playback (Ambient Sound Mode)

Listening to ambient sound quickly (Quick Attention Mode)

About the sound quality mode

Supported codecs

About the DSEE HX function

Receiving a call

Ring tone information

Details on incoming call ring tones and their sources.

Making a call

Functions for a phone call

HFP profile call functions

Describes call functions supported by the HFP profile.

HSP profile call functions

Describes call functions supported by the HSP profile.

Using the Google Assistant

Using Amazon Alexa

What you can do with "Sony | Headphones Connect" app

Installing "Sony | Headphones Connect" app

Precautions

Bluetooth communications precautions

Safety advice regarding Bluetooth wireless technology usage.

Static electricity precautions

Advice on reducing static electricity effects.

Wearing the unit precautions

Safety advice related to wearing the headset properly.

Customer support websites

What can I do to solve a problem?

General troubleshooting steps

General steps to resolve headset issues.

Consult Sony dealer for unresolved issues

Advice to contact a dealer if problems persist.

The headset is not turned on (Troubleshooting)

Charging cannot be done (Troubleshooting)

No sound (Troubleshooting)

Low sound quality (Troubleshooting)

Sound skips frequently (Troubleshooting)

Pairing cannot be done (Troubleshooting)

Unable to make a Bluetooth connection (Troubleshooting)

The headset does not operate properly (Troubleshooting)

Resetting the headset

Initializing the headset to restore factory settings

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