Apps [89]
System [90]
Remotes & Accessories [91]
Help & Feedback [92]
Timers & Clock [93]
Troubleshooting [94]
Start here [95]
Self diagnostics [96]
Software updates [97]
If a full reset (restart) of the TV is required [98]
Frequently Asked Questions for Troubleshooting [99]
Picture (quality)/screen [100]
No color/Dark picture/Color is not correct/Picture is too bright. [101]
Distorted picture./The screen flickers. [102]
High resolution HDR pictures are not displayed. [103]
OLED panel (only models equipped with an OLED panel) [104]
The screen becomes darker after a certain period of time. (only models equipped with an
OLED panel) [105]
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED
panel) [106]
You are concerned about an image retention. (only models equipped with an OLED panel)
[107]
A white line, or a red, green, or blue line appears on the screen. (only some models equipped
with an OLED panel) [108]
Keyboard [109]
Broadcast reception [110]
Check these things first to troubleshoot your TV reception. [111]
You cannot view digital channels. [112]
You cannot receive or select channels. [113]
Sound [114]
No sound but good picture. [115]
No audio or low audio with a home theater system. [116]
You want to output sound from the headphones/Bluetooth audio device and audio
system/TV speakers at the same time. [117]
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