Installing the “Sony | Headphones Connect” app
Accessing support information from the “Sony | Headphones Connect” app
How to keep the software up-to-date (for comfortable use of the headset)
Important information
Precautions
On water resistant performance of the headset
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
The available operating time is short, the battery power does not last long.
Charging time is too long.
Charging cannot be done even if the charging case is connected to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
There is a difference in volume between the left and right units, insufficient low-frequency sound.
Low sound quality
Sound skips frequently.
Noise is heard during music playback.
The effect of noise canceling is not sufficient.
Bluetooth connection
Pairing cannot be done.
Unable to make a Bluetooth connection.
The headset does not operate properly.
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