A3830 Soundcore Strike 3
Frequently asked questions
Sound
What should I do if there is no sound when the headset is connected to a computer?
1) Check if the USB connector plugs correctly into the computer.
2) Check if the headset has been selected as the default output device on your computer. This can be
found in your computer's audio settings.
What should I do if the microphone does not work?
1) Make sure the microphone is inserted correctly.
2) Make sure the Mic Mute switch is not turned on. If it is switched on there will be a green light
illuminated on the microphone.
How can I improve the microphone's performance?
Try to adjust the microphone's position, ideally it should be within 80 mm of your mouth.
What should I do if the other side cannot hear me when using the Discord app?
Try resetting the voice settings on the Discord app via the steps below:
Click User Settings-->Voice & Video-->Scroll down and click Reset Voice Settings
Specifications
Why is the microphone waterproof?
The microphone’s IPX5 waterproofing resists sweat and saliva to avoid the damage caused by them.
Does the headset support ANC?
No.
Operation
What should I do if the app won't install or upgrade?
While installing the app, do not connect the headset to your computer. After the installation, restart
the computer and then open the app. Do not connect the headset when upgrading the app either.
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