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P10452R6CO#2648
TROUBLESHOOTINGGUIDE
TechnicalService:(800)888‐6752
Problem Possible Cause Solutio
Innon‐poweredmode,air
systemappearstobe
underinflated,overinflated,or
stuckinanalternatingpressure
inflationpattern(twoair
cylindersinflated,twocylinders
deflated).
Poweredcontrolunitwas
disconnectedfrommattressin
mid‐cycle,withoutfirstresetting
thesystemviathe“disconnect”
function.
Attachpoweredcontrolunit
andperformresettingfunctionto
returnsystemtoideal,non‐poweredinflationlevel.Seepage9.
Systemwillnotpowerup.
Note:
Alwaysplugpowersupplyinto
properlygroundedreceptacle.
Thesystemisnotpluggedin. Plugpowercordintowallreceptacle.
Thereisnopoweratoutlet. Restorepower.
Powercordisdamaged. Callforservice.
Blownfuse. Callforservice.
Patientnotrotating/alternating
properly.
SystemisnotturnedON. Plugpowercordintowallreceptacle.
Patientnotcenteredonmattress. Repositionthepa ti e n t .
Patienthasseverecontractures.
Rotatingcanbedifficulttoobserveinpatientswithsevere
contractures.Observesomeonewithoutcontractureslyingon
thebedfor30minutes(approximately2cycles)toconfirm
turningisfunctioningproperly.
Headofbediselevatedorknees
aregatched.
Thedegreeofpatientturnachievedisreducedwithelevationof
theheadofthebedorgatchingoftheknees.IfHOBmustbe
elevated,alternatingpressureisthemoreappropriatemode.
Defectivecontrolunit CallforService.
Patientexceedsweightlimit. CallSpan‐Americaforassistancewithproductselection.
Mattressnotinflatingorpatient
reportsafeelingof“sinking”
intosurface.
Controlunitisnotturnedon. Turncontroluniton.
Airlinesnotconnected.
Ensuresecureconnectionofairlinesatcontrolunitand
mattress.
Airlinesorquickdisconnect
connectorsaredamaged.
Callforreplacement.
Headofbedelevated.
Lowerheadofbedandallowairtoequalize.Returnheadofbe d
toelevatedpositionthatiscomfortableforpatient.
Defectivecontrolunit(mattress
fillswithoutpatient,sinkswith
patientweight).
Callforservice.
Lowpressureindicator
illuminated.
Airlinesnotconnected.
Disconnectandreconnectairlinestoverifytheyhavealllocked
intoplac e.
Airlinesorquickdisconnect
connectorsaredamaged.
Callforreplacement.
Defectivecontrolunit. Callforservice.
Leakinginflationsystem.
Callforreplacement. Toreplace,turnmattressupsidedown
andunzipcover. Removeinflationsystem,installnewsystem,
zipcoverandrestoremattresstouprightposition.
Interferenceproducedto
electronicequip ment/devicesin
surroundingarea.
Electromagneticinterference
causedbytheunintentional
emissionofelectromagneticwaves
ofenergy.Thesewavesare
transmittedthroughtheairat
variousfrequencieswhichmay
produceinterferencesuchas
abnormalfunctioningtonearby
electronicequipment.
Determineifemissionsarecausingtheinterferencebyturning
theequipmentoffandon.Iftheinterferenceintheaffected
devicesubsideswhencontrolunitisoff,proceedwiththe
followingsteps.
a) Reorientorrelocatetheaffecteddevice.
b) Increasethedistancebetweentheequipment.
c) Connecttheequipmentintoanoutletonacircuit
differentthanthat
oftheaffecteddevice.
d) Consultthefieldservicetechnicianormanufacturerof
theaffecteddevice.
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