SpectraLink 7502 - Troubleshooting; Spectralink Handset

Spectralink 7502 Handset User Guide
Spectralink 7502 Handset User Guide.docx
April 2023 84
Troubleshooting
In general, always check with your system administrator if there is newer software to be
downloaded. For information about the software version in the handset, see "General
Information" on page 62.
Spectralink Handset
Problem
Action
Reference
The handset freezes. Remove and replace batteries.
Press left softkey to turn on
handset.
"Replacing Battery" on
page 9
The handset does not ring. Check whether Silent mode is
turned On.
"Silent Mode" on page 65
The handset cannot find a
system ID at Create Login.
Check whether the system is set
to allow subscriptions.
The handset cannot
subscribe even if system
ID has been found.
Check if Authentication Code is
necessary.
Check if Authentication
Code is necessary.
Not possible to turn on the
handset.
Check if battery is connected. If
yes, charge the battery.
"Charging Battery" on
page 10
The handset turns off
when it receives a call or
goes off-hook.
Charge the battery. If the
problem continues, change the
battery as it might be defective.
"Charging Battery" on
page 10
"Replacing Battery" on
page 9
Getting error information If the handset is not functioning
properly, the infrastructure that
the handset is connected to may
not be working properly.
Therefore, before you return a
handset for repair ensure that the
main system is operating
properly.