Problem Possible Solutions
Soener Delivers Hard Water
A. Bypass valve is open
B. No salt in brine tank
C. Injector or screen plugged
D. Insucient water flowing into brine tank
E. Leak at distributor tube
F. Internal valve leak
G. Flow meter jammed
H. Flow meter cable disconnected or not plugged into meter cap
I. Improper programming
A. Close bypass valve
B. Add salt to brine tank and maintain salt level above water level
C. Replace injectors and screen
D. Check brine refill time and clean brine line flow control if plugged
E. Make sure distributor tube is not cracked. Check O ring and tube pilot
F. Replace seals and spacers and/or piston
G. Remove obstruction from flow meter
H. Check meter cable connection to timer and meter cap
I. Reprogram the control to the proper regeneration type, inlet water hardness, capacity or flow meter size.
Soener Fails to Draw Brine
A. Drain line flow control is plugged
B. Injector is plugged
C. Injector screen is plugged
D. Line pressure is too low
E. Internal control leak
F. Improper programming
G. Timer not operating properly
A. Clean drain line flow control
B. Clean or replace injectors
C. Replace screen
D. Increase line pressure (line pressure must be at least 2.06 bar at all times)
E. Change seals and spacers and/or piston assembly
F. Check programming and reset as needed
G. Replace timer
Soener Fails to Regenerate
A. Electrical service to unit has been interrupted
B. Timer is not operating properly
C. Defective valve drive motor
D. Improper programming
A. Assure permanent electrical service (check fuse, plug)
B. Replace timer
C. Replace drive motor
D. Check programming and reset as needed
Unit Uses Too Much Salt
A. Improper salt setting
B. Excessive water in brine tank
C. Improper programming
A. Check salt usage and salt setting
B. See ‘Excessive Water in Brine Tank’
C. Check programming and reset as needed
Loss of Water Pressure
A. Iron build-up in line to water soener
B. Iron build-up in water soener
C. Inlet of control plugged due to foreign material broken loose from
pipes by recent work done on plumbing system.
A. Clean line to water soener
B. Clean control and add resin cleaner to resin bed. Increase frequency of regeneration
C. Remove piston and clean control
Loss of Resin Through Drain Line
A. Air in water system
B. Drain line flow control is too large
A. Assure that system has proper air eliminator control.
B. Ensure drain line flow control is sized
Iron in Conditioned Water
A. Fouled resin bed
B. Iron content exceeds recommended parameters
A. Check backwash, brine draw and brine tank fill. Increase frequency of regeneration. Increase backwash time.
B. Add iron removal filter system
Excessive Water in Brine Tank
A. Plugged drain line flow control
B. Brine valve failure
C. Improper programming
A. Clean flow control
B. Replace brine valve
C. Check programming and reset as needed
Salt Water in Service Line
A. Plugged injector system
B. Timer not operating properly
C. Foreign material in brine valve
D. Foreign material in brine line flow control
E. Low water pressure
F. Improper programming
A. Clean injector and replace screen
B. Replace timer
C. Clean or replace brine valve
D. Clean brine line flow control
E. Increase pressure to at least 2.06 bar
F. Check programming and reset as needed
Control Cycles Continuously
A. Timer not operating properly
B. Faulty microswitches and/or harness
C. Faulty cycle cam operation
A. Replace timer
B. Replace faulty microswitch or harness
C. Replace cycle cam or reinstall
Drain Flows Continuously
A. Foreign material in control
B. Internal control leak
C. Control valve jammed in backwash, brine or rinse position
D. Timer motor stopped or jammed teeth
E. Timer not operating properly
A. Remove piston assembly and inspect bore. Remove foreign material and check control in various regeneration positions
B. Replace seals and/or piston assembly
C. Replace piston and seals and spacers
D. Replace timer motor and check all gears for missing teeth
E. Replace timer
11. Troubleshooting
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