6 SPEKTRUM DX2E ACTIVE USER GUIDE
EN
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/service-center_render-service-
center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions
for submitting your product for service. When calling Horizon,
you will be asked to provide your complete name, street address,
email address and phone number where you can be reached
during business hours. When sending product into Horizon,
please include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on the
outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support offi ce.
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service
will be completed and payment will be required without
notifi cation or estimate of the expense unless the
expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of
the service without notifi cation. Service estimates are available
upon request. You must include this request with your item
submitted for service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In addition you will
be billed for return freight. Horizon accepts money orders
and cashier’s checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms and Conditions
found on our website http://www.horizonhobby.com/content/
service-center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product,
through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant
Product for a period of 60 days from notifi cation, after
which it will be discarded.
10-15
Country of Purchase Horizon Hobby Contact Information Address
United States of
America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
productsupport@horizonhobby.com
877-504-0233
Sales
websales@horizonhobby.com
800-338-4639
European Union
Horizon Technischer Service service@horizonhobby.eu
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH +49 (0) 4121 2655 100
WARRANTY AND SERVICE CONTACT INFORMATION
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