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16 STAR UNIVERSAL WARRANTY POLICY
The Company provides a 1-year warranty from the date of delivery on all Star Heat Sealing
machines. If any part is found defective due to faulty manufacture, Star Universal will affect the
repair or replacement to the customer free of charge providing:
a) The fault is reported directly to the Service Department.
b) The fault is not caused by misuse, neglect or faulty adjustments by the operator.
c) The machine failure has not occurred through normal wear and application usage.
d) The machine has not been serviced or repaired by any person not authorised by Star
Universal during the warranty period.
e) The machine is returned to Star Universal at the address below.
Expendable items like the jaw barrier tape and heating elements are not covered by the
warranty but are readily available at a charge from the Service Department.
Travel time to attend a machine on site may be charged at the current applicable rates.
This warranty is additional to the normal customer statutory rights.
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