StarTech.com USB3SDOCKHDV User Manual

Instruction Manual
10
Troubleshooting
Minor display issues can generally be resolved by:
• Unplugging and re-plugging the DisplayLink device,
• Changing the display mode via the DisplayLink GUI or via Windows
Display Properties
Error Messages
Message Description
Insucient system
resources exist to
complete the requested
service
This can occur when entering extend mode with
low system resources. The PC does not have enough
memory (RAM) to start an extend display.
Close down any unused applications. The situation
may also be improved by rebooting the PC.
The requested
allocation size was too
large
This can occur if trying to mirror a primary display
with a resolution above 2300x1700 (4:3) or 2600x1500
(16:9).
Incompatible Display
Driver
This message will appear if the primary graphics card
drivers installed are not WDDM compatible. Windows 7
is not designed to operate without WDDM drivers.
Download and install the latest Windows 7 (WDDM)
drivers for your primary graphics card.
The system cannot write
to the specied device
This warning may be displayed in Windows XP after
changing the display mode several times (e.g. Extend/
Dock mode) from the DisplayLink GUI. If this happens,
detach and reattach the device to restore normal
operation.

StarTech.com USB3SDOCKHDV Specifications

General

Microphone in	Yes
USB 2.0 ports quantity	0
Connectivity technology	Wired
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	3
Networking standards	IEEE 802.3, IEEE 802.3ab, IEEE 802.3u
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Copper ethernet cabling technology	1000BASE-T, 100BASE-TX, 10BASE-T
Certification	FCC, CE, TAA, REACH
Product color	Black
Housing material	Plastic
Data transfer rate	5 Gbit/s
Cable lock slot type	Kensington
Card reader integrated	No
Maximum analog resolution	2048 x 1152 pixels
Maximum digital resolution	1920 x 1200 pixels
Input current	0.9 A
Output current	4 A
Output voltage	5 V
Power plug type	Type B
AC input voltage	100-240 V
Compatible power plug types	AU, EU, UK, US
Power consumption (typical)	20 W
Package depth	296 mm
Package width	195 mm
Package height	66 mm
Package weight	878 g
Cables included	USB
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	0 - 90 %
Sustainability certificates	RoHS
Chipset	DisplayLink - DL-3900, Genesys Logic - GL3520, Realtek - RTL8211E
USB data transfer rates	12, 480, 5000 Mbit/s
Mac operating systems supported	Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.14 Mojave, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura
Other operating systems supported	ChromeOS
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 11, Windows 11 x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64
Master (outer) case width	215 mm
Master (outer) case height	345 mm
Master (outer) case length	435 mm
Harmonized System (HS) code	84733020
Quantity per master (outer) case	6 pc(s)

Weight and Dimensions

Depth	304 mm
Width	178 mm
Height	44 mm
Weight	295 g