WINCH MANUAL
TROUBLESHOOTING
EN
Problem Cause Solution
Motor does not turn on
Remote assembly not connected properly Check remote lead and connections.
Loose battery cable connections Check battery and connections.
Defective remote assembly Replace remote lead assembly.
Defective motor
Check for voltage at armature port with Switch
pressed. If no voltage is present, replace motor.
Water has entered motor
Allow to drain and dry. Run winch until completely
dry.
Motor runs but drum does not turn Clutch not engaged
Turn clutch to the “In” position. If problem persists,
ask a technician to check and repair.
Motor runs slowly or without normal power Insucient current or voltage Operate winch while vehicle motor running
Motor overheating Winch running for too long Allow winch to cool down periodically.
Motor runs in one direction only
Loose or corroded battery cable or motor cable
connections.
- Clean and tighten.
-Repair or replace switch assembly.
TROUBLESHOOTING
WARRANTY*
BPE Limited are the sole distributors of these WINCHES and
associated brands/equipment.
BPE Limited (“seller” or BPE) warrants to the original retail buyer
only (“Buyer”) that any mechanical component of this genuine winch
(“product(s)”) are free of defects in material and workmanship for one (1)
year from date of purchase.
The electrical components (including the motor, contactor, and switches)
will be free of defects in material and workmanship for a period of one (1)
year from the original purchase provable date of purchase.
Any product BPE Ltd determines to be defective will be repaired or
replaced at our (BPE Ltd) sole discretion without charge to the Buyer upon
Buyer’s compliance with this procedure. Seller or its Authorized Agent
may make reasonable charges for parts and(or) labour for repairs not
covered by this Warranty. Non warrantable returns will be charged at BPE
Ltd standard rates. The warranties set forth herein are exclusive and in
lieu of all other warranties, whether oral or written, express or implied. All
product(s) are be covered by the standard One (1) year warranty.
If in the event your product becomes faulty
within your warranty period
To obtain service or repair under this warranty, the Buyer shall mail, ship
or otherwise deliver to the manufacturers address, at the Buyers expense;
(1) the Product, (2) a written description of the problem, (3) Buyers name,
address and contact number, (4) copy of the original purchase receipt or
BPE Solutions North America can arrange a suitable collection method
(Charges apply).
Warranty Exclusions
The Warranty does not cover the cost of labour or transportation/shipping
charges for the replacement or installation of defective part(s). This
warranty does not apply to defects of the Product caused by; (1) normal
wear and tear, (2) failure to comply with any installation, maintenance or
subjecting the product to loads in excess of the loads written/listed in
the owner’s manual or as detailed upon the Sellers website, (3) alteration
or modification by any parties other than the manufacturer, (4) misuse,
abuse, neglect, accidents, Acts of God, terrorism or (5) failure to correctly
use the item according to the owner’s manual (7) other causes beyond the
control of the Seller after delivery of the Product to the Sellers Authorized
Agent.
Other Exclusions
This Warranty does not cover steel cables, synthetic ropes, fairleads,
wireless remotes or any exterior finishes outside thirty (30) Days from
purchase.
BPE Limited shall not be responsible or liable for any indirect or
consequential damages. These consequential damages may include, but
are not limited to, lost profits or loss of use, down time or damage to other
person(s) equipment.
BPE Limited reserves the right to change the Product design without
notice. BPE Limited reserves the right to replace any part or whole unit
with a newer design of the same function.
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