18
Troubleshooting
Dear Client,
Thank you for buying this STEBA product. The following table will help you with pro-
blems that may occur when using your device. For many problems there is a simple
solution, because not everything that appears like a malfunction must be serious.
Please check the following list before contacting our customer service.
Problem Reason Solution
No light after
plug-in of the
device
∙ No power
∙ To many devices at one
power cord
∙ Check is plug is plugged-in
correctly
∙ Check the fuse
A signal tone
sounds and no
heat occurs
∙ Pot not suitable for induc-
tion
∙ Use suitable cookware
Plate does not
heat anymore
∙ Pot is empty?
∙ Temperature too high?
∙ Ventilation slot blocked?
∙ Cooking time above 2 hours
without timer?
∙ Refill pot
∙ Lower temperature
∙ Clean ventilation slots
∙ Use timer, reset tempera-
ture/power mode
Error code „E0“ ∙ Error in the circuit ∙ Contact service
Error code „E1“ ∙ Pot not suitable for induc-
tion
∙ Use suitable cookware
Error code „E2“ ∙ Overheat of the device ∙ Take the pot from the
device and let it cool down,
then restart
Error code „E3“ ∙ Over-voltage ∙ Contact service
Error code “E4” ∙ Under-voltage ∙ Contact service
Error code “E5” ∙ Short circuit cooking plate ∙ Contact service
Error code “E6” ∙ Short circuit electronic ∙ Contact service
Error code “E7” ∙ Top plate overheat ∙ Let the device cool down,
then restart
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