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Introduction
Congratulations on your purchase of equipment built by Stepp Manufacturing for your asphalt maintenance needs.
Your equipment has been designed and constructed to give you the most in performance, ease of use, and reliability. It
is our desire that you will find operating the equipment both productive and profitable.
Warranty Procedures Through A Dealer
If your equipment requires repair, or needs parts for repair, please contact your area dealer. For repairs, the unit must
be brought to the dealer for warranty. The dealer will require purchase date information, where the machine was pur-
chased, and the Vehicle Identification Number (VIN) of the equipment. This information is needed so the dealer can
submit a warranty claim. The dealer will repair your equipment, once warranty is approved, at no charge to you under
the provisions of the warranty policy.
Warranty Procedures Direct Through The Factory (when no servicing dealer is available in your area)
Contact Stepp Manufacturing’s Customer Service Department at (651) 674-4491.
In this situation, it may be advantageous for you to repair the machine and be reimbursed direct from the factory for
warranty repairs. If you do not have the facilities, or the technicians, to perform the repair, the unit can be brought to a
local repair facility. In either case, Stepp Manufacturing MUST be contacted and authorize the warranty repair PRI-
OR to any work being performed. If work is done prior to authorization, the warranty will not be honored.
If parts are required for the warranty repair, contact Customer Service at Stepp Manufacturing for replacements.
When warranty replacement parts are shipped to you, a Warranty Authorization Number will be issued. If asked to
return the defective parts, “tag” the defective parts with the Warranty Authorization Number, then package them in
the same box the new parts were shipped in. Ten (10) business days will be allowed for return of the defective parts. If
the defective part is not received back at the factory within this allotted time, the warranty will not be honored.
You will be billed for all parts shipped that require returning of defective parts. However, when the defective parts are
returned and evaluated, you will receive credit for the cost of the part only. Thus, it is important that all defective parts
are turned to Stepp Manufacturing in the allotted ten (10) day period.
Engine Warranty Claims
When a warranty issue develops with the engine, bring the unit to the engine manufacturer nearest authorized service
center for repair. Be prepared to supply them with proof of purchase information with purchase dates.
Stepp Manufacturing cannot process engine warranty claims. However, we will be happy to offer assistance in locat-
ing the nearest service center.
Equipment Owner Responsibilities
As the equipment owner, you are responsible for:
Using the equipment in accordance with the correct operating procedures as shown in the operators manual.
Assuring all maintenance items are completed in accordance with the operators/maintenance manuals.
Transporting the equipment to the place where warranty repairs can be completed.
Supplying purchase date and VIN information to establish warranty coverage.
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