STIEBEL ELTRON WWK 302 H - 13. Appliance shutdown; 14. Troubleshooting

28 | WWK222-302 H www.stiebel-eltron.com
WARRANTY | ENVIRONMENT AND RECYCLING
Warranty Stiebel Eltron Australia Only - According to national
regulations in Australia
Warranty for Heat Pumps – Models WWK 222, WWK 222 H,
WWK302 and WWK302H
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd
(A.B.N.82066271083) of 6 Prohasky Street, Port Mel-
bourne, Victoria, 3207 ("we", "us" or "our").
The warranty
2. This warranty applies to Stiebel Eltron Heat Pumps – Mod-
els WWK222, WWK222H, WWK302 and WWK302H (the
"unit") manufactured after 1 July 2015.
3. Subject to the warranty exclusions we will repair or re-
place, at our absolute discretion, a faulty component in
your unit free of charge if it fails to operate in accordance
with its specifications during the warranty period.
4. If we repair or replace a faulty component to your unit
under this warranty, the warranty period is not extended
from the time of the repair or replacement.
5. The warranty period commences on the date of completion
of the installation of the unit. Where the date of completion
of installation is not known, then the warranty period will
commence 2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes
is shown in the table below. Domestic purposes means
that the unit is used in a domestic dwelling.
Component Warranty period
Cylinder and condenser 5 years from the date of
completion of the installa-
tion of the unit.
Sealed refrigeration sys-
tem, including compressor,
evaporator, valves and as-
sociated pipe work
2 years from the date of
completion of the installa-
tion of the unit.
All other componentry
(electrical)
1 year from the date of com-
pletion of the installation of
the unit.
7. The warranty period for a unit used for commercial pur-
poses is shown in the table below. Commercial purposes
means that the unit is used for a non-domestic purpose
and includes but not limited to being used in a motel,
hotel, mining camp or nursing home.
Component Warranty period
Cylinder and condenser 2 years from the date of
completion of the installa-
tion of the unit.
Sealed refrigeration sys-
tem, including compressor,
evaporator, valves and as-
sociated pipe work
2 years from the date of
completion of the installa-
tion of the unit.
All other componentry
(electrical)
2 years from the date of
completion of the installa-
tion of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner's consent to rep-
resent the owner of the unit;
8.2. you contact us within a reasonable time of discovering the
problem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the
following information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as phone
number and e-mail address) of the owner;
9.4. The address where the unit is installed and the location
(e.g. at side of house);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of the seller
of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the unit was
installed.
10. The contact details for you to make your warranty claim
are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 6 Prohasky Street, Port Melbourne, Vic-
toria, 3207
Telephone: 1800 153 351 (8.00am to 5.00pm AEST
Monday to Friday)
Contact person: Customer Service Representative
E-mail: service@stiebel.com.au
11. We will arrange a suitable time with you to inspect and
test the unit.
ENVIRONMENT AND RECYCLING
GUARANTEE