Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by a registered and qualified
plumber.
12.2. The unit was not installed and commissioned:
a) in Australia;
b) in accordance with the Operating and Installation
Guide; and
c) in accordance with the relevant statutory and local
requirements of the State or Territory in which the unit
is installed.
12.3. The unit has not been operated or maintained in accord-
ance with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number or Rating
Label.
12.5. The unit was damaged by any or any combination of the
following:
a) normal fair wear and tear;
b) connection to an incorrect water supply, for example
where the water is highly conductive; where the water
has a mineral content with a TDS > 2500 mg/L; or
where the Langelier Saturation Index (LSI) of the water
is outside the range -1.0<LSI <0.8 (The LSI is a nu-
meric value indicating whether water is scale forming
or corrosive. It factors in pH, total alkalinity, calcium
hardness and water temperature);
c) connection to water from a bore, dam or swimming
pool;
d) connection to an incorrect power supply;
e) connection to faulty equipment, such as damaged
valves;
f) insufficient air flow;
g) foreign matter in the water supply, such as sludge or
sediment;
h) corrosive elements in the water supply;
i) inappropriate current impressed anode;
j) inappropriate current impressed anode battery
maintenance;
k) accidental damage;
l) act of God, including damage by flood, storm, fire,
lightning strike and the like;
m) excessive water pressure, negative water pressure
(partial vacuum) or water pressure pulsation.
12.6. The unit was damaged before it was installed e.g. it was
damaged in transit.
12.7. An unauthorised person has modified, serviced, repaired
or attempted to repair the unit without our consent.
12.8. Non genuine parts other than those manufactured or ap-
proved by us have been used on the unit.
13. We may charge you:
13.1. for any additional transport costs if the unit is installed
more than 30kilometres from our closest authorised ser-
vice technician.
13.2. for the extra time it takes our authorised service technician
to access the unit for inspection and testing if it is not sited
in accordance with the Operating and Installation Guide
and not readily accessible for inspection.
13.3. for any extra costs of our authorised service technician to
make the unit safe for inspection.
14. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect
and test the unit until you provide safe and free access to
it, at your cost.
16. If we reject your warranty claim in accordance with
clause12, we may charge you for our authorised service
technician’s labour costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to an-
other location for testing.
Australian Consumer Law
18. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensa-
tion for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or re-
placed if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
19. The Stiebel Eltron warranty for the unit is in addition to any
rights and remedies you may have under the Australian
Consumer Law.
ENVIRONMENT AND RECYCLING
Please help us to protect the environment by disposing of the
packaging in accordance with the national regulations for waste
processing.
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