FAQs
If you experience problems with your oven, or it appears not to be operating correctly, check on the following
pages for solutions to common problems. If none of the solutions offered help you solve your problem, please
contact our after sales support centre for advice; contact details are printed at the bottom of the page.
Do not attempt to repair the appliance yourself.
The oven isn’t coming on.
• Check whether the clock is ashing, if it is ashing then set the clock.
• Check that you have selected a cooking function and a cooking temperature.
There appears to be no power to the oven and grill.
• Check that the operating instructions for setting the clock.
• Check with another appliance that the electrical outlet is working properly, or whether there is a power
outage.
• Check that the appliance has been correctly connected to the electrical mains supply.
• Check your household fuse box, and if there is a blown fuse, replace it with a new one. If this problem
happens again, call our after sales support line and arrange a service.
The grill function works but the main oven does not.
• Check that you have selected the correct cooking function.
The grill and top oven element is not working, or cuts out for long periods of time during use.
• Allow the oven to cool for approximately 2 hours. Once cool, check whether the appliance is again working
properly.
My food is not cooking properly.
• Ensure that you are selecting the correct temperature and cooking function for the food you are cooking.
It may be appropriate to adjust your cooking temperature by +/-10°C to achieve the best cooking results.
My food is not cooking evenly.
• Ensure that the correct temperatures and shelf positions are being used.
• Ensure that your dishes are placed centrally on the oven rack.
• Rotate the dish during cooking.
• Check that the oven has been installed correctly and is level.
The oven light is not working.
• Check whether the light bulb is loose and if so, tighten it.
• If the bulb is still not working, replace it with one of the same size and wattage (see the ‘Cleaning and
Maintenance’ section).
I am getting condensation in my oven.
• Steam and condensation is a natural by product of cooking any food with a high water content, such as
frozen food, chicken etc. It may form in the oven cavity and between the oven door glass layers. This is not
necessarily a sign that the oven is not working correctly.
• Carefully wipe any built up condensation from the oven door after use.
• Leave the oven door open after cooking.
• Do not leave food in the oven to cool after it has been cooked and the oven has been switched off.
• Use a covered container, where practical, when cooking to reduce the amount of condensation that forms.
The fan keeps on running although the oven is switched off.
• A cooling fan is tted inside this appliance to help stabilise the oven’s internal temperature and lower the
external surface temperature. After the oven has been used, the cooling fan will run on for a period of time,
until the oven is sufciently cooled. It will then switch off automatically.
To Next Page
Loading...
