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WARRANTY
Liability
The legal guarantees of conformity under no circumstances cover any damage arising from accidents, misuse
or an assembly error, negligence or considerable modification of the appearance or functioning of the product.
Immersive Audio Technologies reserves its right to refuse any return for a damaged product on account of
misuse.
Terms of warranty
All StormAudio products are covered by warranty drawn up by the official StormAudio distributor in your country.
Your distributor can provide all details concerning the conditions of warranty. Warranty cover extends at least
to that granted by the legal warranty in force in the country where the original purchase invoice was issued.
Warranty is valid only in the country the product was originally sold. StormAudio reserves the right to refuse the
free application of the warranty if a copy of the invoice stating purchase date, model and serial number is not
presented.
To prevent any damage or loss/deletion of data stored on the device, you must have saved them prior to
returning your device to the services responsible hereunder, using the Backup Configuration feature available in
the System page.
Transport cost to mainland France or other official technical center is at the expense of the customer. The
device is transported at the risk of the customer. We strongly recommend to store the original packaging for any
transportation. In the event of any damage observed upon its return, all the reservations must be made by the
recipient with the carriers.
TECHNICAL SUPPORT
Check resources on our website
In case you need support, please consult our website to check our Download, Tutorial and Webinar sections. You
will find manuals, explanatory videos and more resources that could help you:
https://www.stormaudio.com/technical-support
You can also check our interactive Knowledge Base Center:
https://www.stormaudio.com/knowledge-base
Ask your reseller
If you require technical support on your StormAudio products, or if you have any product related questions,
please first contact your reseller.
Open a ticket on our Help Desk
If your reseller cannot solve your issue or if you don’t find the info you need in our various support contents,
please open a ticket on our Help desk:
https://www.stormaudio.com/help-desk
Provide as much information as possible about your product, your setup, the devices used as well as steps to
reproduce the problem. Ideally, if possible, download the Configuration and Logs files from the System page and
add them to the ticket.
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