TROUBLESHOOTING
SYSTEM ISSUE LIKELY CAUSE POSSIBLE SOLUTION
Inlet or Outlet are leaking Fittings not tight enough Tighten the fittings
Rubber seals have worn out Replace rubber seals
There is no LED display The power supply is not live Get electrician to check supply
LED Screen is damaged Have the LED Screen replaced
Function keys not working There is no water flow Open a tap to allow flow
Water pressure is too low Increase water pressure
Key or PCB is damaged Replace the PCB
Water is too hot Temperature is set too high
Using the function keys reduce
the target temperature
The water flow is too slow Increase the flow to the unit
Water is too cold Temperature is set too low
Using the function keys increase
the target temperature
The water flow is too fast Reduce the flow to the unit
Outlet flow rate is getting
slower
Inlet strainer is clogged Clean the filter washer out
LED display shows E1 Outlet temperature is over 67
o
C Reduce the set temperature
Increase the water flow rate
LED display shows E2 There is electricity leakage Please contact your electrician
LED display shows E3 Temperature Sensor Failure Please contact Strom-Electrical
Your Strom-Electrical water heater is guaranteed for a period of 12 months from the date of purchase.
The unit is only guaranteed if the water heater has been installed and maintained in accordance with these
instructions. Full guarantee information can be found at: www.strom-electrical.com/guarantee
The guarantee specifically excludes:
• Corrosion by incorrect maintenance of the water heater, or incorrect installation.
• Limscale build up.
• Consequential losses, including labour charges and damages to fittings.
• Any water heater that has not been maintained and installed in accordance with this manual.
GUARANTEE
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