Problem Possible cause What to do
Scrambled channel
message
Channel is scrambled Check if you have the rights to
watch this channel
No response to the
remote control
The receiver is o
The remote control is not aimed
correctly
The front panel is obstructed
The batteries of the remote
control are exhausted
Plug in the receiver, turn on the
plug and ick the power switch
ON.
Aim the remote control at the
front panel
Avoid obstructions
Replace the batteries of the
remote control
Forgotten Parental
Control PIN code
Forgotten channel
lock code
Default PIN is 0000
Contact your local Service Hotline
or send an email to our Support
via www.strong.tv
After moving the
receiver to another
room/area you are no
longer able to receive
digital reception
The antenna signals are too weak
The signal strength/quality might
be less than before, if using an
indoor antenna
Press INFO on the remote control
to check the signal bars on
screen and adjust the antenna
for (maximum) reception.
Alternatively, do a rescan of the
channels.
When using an active antenna,
check if the antenna power
setting is On
Try using an outdoor antenna
The receiver switches
o automatically
The Auto Standby function is
enabled
Disable Auto Standby. See section
7.3.3.2 for details.
Playback of video
causes picture freeze/
macro blocks or similar
distortion, especially on
HD content
The read speed of your USB device
could be too low
Make sure to use a USB storage
device with sucient speed and
space. Pen drives (‘USB sticks’) may
not support sucient speed.
25