STS Safe Series - Customer Care

Version No. 1.1
Page 4 of 51 User Manual STS Safe Series all Equipment 2023 V1.1
16.0 Warranty Information
1.0 Customer Care
Safe Training Systems have had over 26 years of experience in the development,
manufacture and maintenance of simulated instruments. Our aim is to manufacture
instruments to a high standard using high quality materials and electronic
components. All units produced are assembled to strict guidelines and are then
passed through functional and visual checks before being signed off by quality
control.
However accidents do happen and very occasionally faults may occur in instruments
in the field, this manual describes basic maintenance which can be done by the
operator.
Where a fault occurs – or an instrument is damaged in operation which cannot be
rectified please return the unit –suitably packaged- to STS who will assess the
instrument and provide a quote for repair if outside of warranty.
Instruments within warranty (12 months from date of delivery) will be repaired free
of charge provided that the failure is not as a result of misuse or physical damage.
Any repairs should be sent to:
Instrument Repairs
Safe Training Systems Ltd
Unit 33 Space Business Centre
Molly Millars Lane
Wokingham
Berkshire
RG41 2PQ
UK
+44 (0) 1189 799591