SunPowerCorporationDocument#001‐69178Rev**
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6.0 Return Procedure
Before returning the product directly to SunPower Corporation, you must first obtain a Return
Authorization Number from SunPower Corporation. The product must also be shipped
prepaid. When you contact a SunPower Corporation representative, please have the following
information ready:
1. The serial number of the product
2. The reason for the return
3. A copy of your dated proof of purchase
When you return the product to SunPower Corporation, SunPower Corporation advises that the
original packaging or equivalent be used and that the product is shipped fully insured.
SunPower Corporation is not responsible for damage to the product due to improper
packaging.
On the packaging please include the following:
1. The Return Authorization Number supplied by SunPower Corporation clearly marked
on the outside of the box.
2. A return address where the product can be shipped.
3. A telephone number where you can be reached during business hours.
4. A brief description of the problem.
Ship the product prepaid to the address provided by your SunPower Corporation
representative.
Information About Your System
Note the following information for your records and retain your dated proof of purchase:
Serial Number ________________________________________
Purchased From ________________________________________
Date of Purchase ________________________________________
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